Microsoft have just announced that they will be offering self-service refunds across both Xbox One and Windows 10.
Users will now be able to refund any product bought through the Microsoft Store through account.microsoft.com. Games will have to have been bought within the last 14 days and you must have two hours or less play time for the product to be eligible. Sadly, DLC content, season passes, et cetera, are not eligible through this service. For those, you’ll have to attempt at convincing Microsoft’s Live Chat team.
To refund an item you must follow the below steps:
• Navigate to account.microsoft.com and sign-in.
• From the top menu bar, select Payment & Billing
> Order history.
• Navigate to a purchased game or app, and select request a refund.
It’s nice to see Microsoft following in Steam’s footsteps and allowing users to refund titles—especially broken titles—without having to go through Microsoft’s Live Chat service. Tell us what you think about this in the comments below.
Lewis is a games journalist, freelance gaming and consumer-tech journalist. They contributed 344 articles to ICXM between 2015–2017, focused on opinion pieces, game reviews, Windows and PC, and Xbox news: has since served as Editor-in-Chief at StealthOptional and Gaming Editor at MSPoweruser, with bylines at Gfinity Esports and FRVR.